How to Remove Review on Turo: A Detailed Guide

How to Remove Review on Turo: A Detailed Guide
Author: Joy Aliyu
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Are you tired of receiving negative reviews on Turo and want to remove them ASAP?

Look no further!

In this comprehensive guide, you will learn the step-by-step process of removing reviews on Turo.

Whether you’re a seasoned Turo host or just starting, the practical advice in this article will help you get rid of those pesky reviews and improve your rating.

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Key Takeaways

  • Turo’s review system is integral to the platform and can significantly impact a host’s success.
  • There are three types of reviews on Turo: public, private, and automatic.
  • Responding to reviews is crucial for a host’s reputation and can demonstrate professionalism and empathy.
  • Valid reasons for removing a review on Turo include inappropriate content or a violation of Turo’s review guidelines, while invalid reasons include simply disagreeing with the content of the review.
  • To remove a review on Turo, hosts can contact customer support and provide evidence to support their request. It’s essential to follow the guidelines and be patient throughout the process.
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How to Remove a Review on Turo

Contact Turo’s customer support

To start the process of removing a review, you need to contact Turo’s customer support.

You can do this through the Turo website or mobile app.

Provide evidence to support your request

Turo requires evidence to support your request for review removal.

This could include photos, messages, or other documentation demonstrating that the review is inaccurate or violates Turo’s guidelines.

Wait for Turo’s response

After submitting your request and evidence, Turo will review your request and provide a response.

If your request is approved, the review will be removed from your profile and the listing.

It’s essential to keep in mind that Turo only removes reviews that violate its guidelines. Therefore, it’s crucial to provide clear evidence to support your request.

Turo’s Review System

If you’re a Turo host, understanding its review system is crucial to your success on the platform.

Turo’s review system allows guests to leave public feedback about their experience with a host and their car rental.

Generally, the reviews are displayed on a host’s profile.

As a result, it can significantly influence a guest’s decision to rent from that host in the future.

Types of Reviews on Turo

There are two types of reviews on Turo. These are the star ratings and written comments.

Star ratings range from 1-5 stars, with 5 being the highest.

With this, guests are prompted to rate their experience with the car, communication with the host, and overall trip experience.

Written comments allow guests to provide more detailed feedback about their rental experience.

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Importance of Responding to Reviews

As a host, it’s vital to respond to all reviews, whether positive or negative.

Responding to reviews shows that you’re actively engaged with your guests and value their feedback.

It also provides an opportunity to address any issues raised in a negative review and show future guests that you take their concerns seriously.

Remember that future guests will be able to see your responses to reviews, so it’s important to remain professional and courteous.

Reasons for Removing a Review on Turo

If you’ve received

a review on Turo that you believe is unfair, inaccurate, or against Turo’s

review guidelines, you may consider removing it.

Some valid reasons for removing a review.

1. Violation of Turo’s review guidelines

If a review violates Turo’s review guidelines, such as containing offensive language, personal attacks, or irrelevant content, it can be removed.

2. Reviewer did not complete the booking

If the reviewer did not complete the booking or did not show up for the trip, their review can be removed.

3. Reviewer’s identity cannot be verified

You can remove a review, If the reviewer’s identity cannot be verified.

Invalid reasons for Removing a Review on Turo.

1. Negative review

Just because a review is negative does not necessarily mean it can be removed.

Turo’s review system is designed to provide honest feedback and transparency.

2. Disagreement with the review

If you simply disagree with a review or feel that it is unfair, it cannot be removed unless it violates Turo’s review guidelines.

3. Request for payment

You cannot request the removal of a review in exchange for payment or other compensation.

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Best Practices for Responding to Reviews

Responding to reviews is essential to managing a successful business on Turo.

By responding to reviews, you can demonstrate your professionalism, show your appreciation to your customers, and even turn a negative experience into a positive one.

Some dos and don’ts for responding to reviews on Turo.


  • Respond promptly and professionally to all reviews, both positive and negative.
  • Thank customers for their feedback and for choosing your service.
  • Address any specific concerns mentioned in the review and offer a solution if possible.
  • Use a friendly and empathetic tone in your response.
  • Encourage customers to contact you directly if they have further concerns.


  • Don’t ignore negative reviews or respond defensively.
  • Don’t disclose personal or confidential information in your response.
  • Don’t use inappropriate language or tone in your response.
  • Don’t offer incentives or compensation in exchange for positive reviews.

Strategies for addressing negative reviews

  • Apologize for any negative experience and offer a solution or explanation.
  • Provide evidence to support your explanation, if applicable.
  • Offer to make things right or provide a refund, if appropriate.
  • Take the conversation offline by providing contact information for further discussion.

Remember, responding to reviews with professionalism and empathy can make a big difference in your business’s success on Turo.


Understanding and effectively managing reviews on Turo is critical to maintaining a positive reputation and attracting future renters.

If you need to remove a review, make sure to follow Turo’s guidelines and provide evidence to support your request.

Following best practices for responding to reviews can build trust and credibility with potential renters and create a positive experience for all parties involved.

Frequently Asked Questions

How long does it take for a review to appear on Turo?

Reviews are typically published within 24-48 hours after they are submitted.

Can I ask Turo to remove a review if I simply don’t like it?

No, Turo will only remove a review if it violates its content policy or community guidelines.

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