How to Change Name on Turo: The Perfect Guide for You!

How to Change Name on Turo: The Perfect Guide for You!
Author: Joy Aliyu
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If you’re wondering how to change your name on Turo, you’ve come to the right place. We’ve got you covered whether you’re changing your name due to marriage, divorce, or any other reason.

You will get a step-by-step guide on changing your name on Turo and best practices to ensure a seamless rental process.

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Key Takeaways

  • Changing the name on Turo is crucial for ensuring smooth transactions and avoiding legal issues.
  • Changing your name on Turo is a simple process that requires a few steps to be completed.
  • The steps to change the name on Turo include updating your account information, uploading necessary documents, and waiting for Turo’s approval.
  • Common issues that may arise during the name change process include identity verification problems and issues with uploaded documents.
  • Best practices for Turo car rental include thoroughly reviewing the car’s condition, communicating clearly with the car owner, and adhering to all Turo policies and guidelines.

Why changing the name on Turo is important

If you’re a car owner on Turo and need to change the name on your account, it’s essential to do so to avoid any confusion or legal issues.

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If the name on your account doesn’t match your official documents, such as your driver’s license or insurance policy, it could cause problems in the event of an accident or insurance claim.

Changing the name on your Turo account is a simple process that can be done through the platform’s website or mobile app.

Ultimately, it’s a small but crucial step in ensuring a smooth and hassle-free car rental experience on Turo.

Steps to Change Name on Turo

Here’s a step-by-step guide on how to change your name on Turo:

Step 1: Log in to Your Turo Account

Log in to your Turo account using your username and password.

Step 2: Go to Your Account Settings

Once logged in, click on your name at the top right corner of the screen.

From the dropdown menu, select “Account.”

Step 3: Edit Your Account Information

Under “Account,” you’ll see your account information.

Click on “Edit” next to your name.

Step 4: Change Your Name

To change your name, type in your new name in the appropriate fields.

You can also do that here if you need to change your email address or phone number.

Step 5: Save Changes

After you’ve entered your new name and made any other necessary changes, click “Save Changes.”

Tips and Tricks for a Smooth Name Change Process

Here are a few tips to help make the name change process on Turo go smoothly:

  • Ensure you have all the necessary information ready, including your new name and any other contact information you need to update.
  • Double-check your information before submitting any changes to avoid errors.
  • If you run into any issues or have questions, reach out to Turo’s customer support team for assistance.
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Common Issues and Troubleshooting

Even with the most detailed guide, some issues might be faced while changing the name on Turo.

Here are some of the most common issues and how to troubleshoot them:

1. Common Issues

a. Verification issues: Turo requires a government-issued ID to verify the account holder’s identity.

Sometimes, the verification process might fail, causing issues while changing the name.

b. Account ownership issues: If the account is not under the user’s name, they cannot change the name.

c. Payment issues: If there are any outstanding payments or pending transactions, the name change might not be possible.

2. Troubleshooting

a. Verification issues: Double-check the ID used for verification and ensure the details match the account holder’s information.

If the issue persists, contact Turo support.

b. Account ownership issues: Contact the account owner and ask them to change the name.

If the account owner is not available or unresponsive, contact Turo support.

c. Payment issues: Clear any outstanding payments or pending transactions before attempting to change the name.

3. Who to contact for support

If the issues persist or you require further assistance, contact Turo support through their website or app.

They have a dedicated support team to help you with any queries or concerns.

Best Practices for Turo Car Rental

Renting a car on Turo can be an easy and convenient alternative to traditional car rental services.

To ensure a smooth and hassle-free experience, these are some best practices to follow:

Tips to avoid name change on Turo

  • Double-check all information before confirming a booking
  • Make sure the driver’s license information provided matches the information on the account
  • Avoid making last-minute changes to the rental reservation
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Best practices for Turo car rental

  • Communicate clearly with the car owner regarding pick-up and drop-off details
  • Treat the car with care and return it in the same condition as received
  • Follow all Turo rules and regulations, including mileage limits and insurance requirements

Dos and don’ts while renting a car on Turo


  • Respect the owner’s property and follow their rules for the rental
  • Report any issues or damage immediately
  • Leave a review after the rental to help future renters and owners


  • Do not drive the car outside of the agreed-upon mileage limits
  • Do not smoke or bring pets into the car without permission from the owner
  • Do not violate any local or state laws while driving the car


Finally, changing your name on Turo is just a small step in the grand scheme. This article’s step-by-step guide and troubleshooting tips should help you navigate the process easily.

With a little planning, communication, and understanding of Turo’s policies and best practices, you can have a memorable and hassle-free rental experience.

Frequently Asked Questions

What documents are needed to change my name on Turo?

You must provide a government-issued photo ID and legal documentation, such as a marriage certificate or court order, to change your name on Turo.

How long does it take to change my name on Turo?

The time it takes to change your name on Turo varies depending on the complexity of the request and the volume of support inquiries.

However, Turo typically processes name change requests within 1-2 weeks.

Will changing my name on Turo affect my booking history or reviews?

No, changing your name on Turo will not affect your booking history or reviews.

However, updating your name to avoid confusion and ensure a smooth rental process is crucial.

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