Guide: How To Unblock Uber Driver Account

Guide: How To Unblock Uber Driver Account
Author: Nzoputa Erik
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If you’re an Uber driver with a blocked account, you’re probably scratching your head and wondering how to unblock your Uber driver account. A predicament indeed, but one that can be rectified with the right steps.

In this article, we’ll delve into the following:

  • Understanding why Uber blocks driver accounts.
  • The process to unblock your Uber driver account.
  • Best practices to avoid future account blockages.

By the end of this article, you’ll know how to navigate the unblocking process and prevent such an incident in the future, ensuring a smoother Uber driving experience.

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Key Takeaways

  • To unblock an Uber driver account, contact Uber support through various channels and complete the reactivation request form on the Uber website.
  • The time it takes for Uber to unblock a driver account can vary, as Uber may need to review the account or request additional information.
  • If an account was blocked for a specific reason, such as cancellation abuse or violating the Code of Conduct, addressing the issue is necessary for unblocking the account.
  • It is possible to email Uber at [email protected] to request account unblocking, providing a clear explanation of the situation.
  • If following all the steps does not unblock the account, seeking in-person support at a local Uber Greenlight Hub or Driver Support Center may be necessary.

How To Unblock Your Uber Driver Account

This is a step-by-step guide to help you unblock your Uber account. 

Step 1: Reach Out to Uber

The very first step in reclaiming your account is to contact Uber support. There are several ways to do this:

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Calling Uber

Uber has a dedicated driver support line. Dial 1-800-593-7069 to get in touch with them. This is a toll-free number, so don’t worry about additional phone charges.

Tweeting Uber 

Twitter is another excellent avenue to contact Uber. Tweet at Uber’s official support handle, @Uber_Support, explaining your situation briefly.

Messaging in the App

If you can still access the driver app, use the in-app messaging feature to contact Uber.

In all communications, remember to mention your account details and request that they review your account’s deactivation and consider reactivation.

Step 2: Fill Out the Reactivation Request Form

Beyond directly contacting Uber, there is a self-service method that you can use. Uber’s website hosts a reactivation request form that drivers can fill out. Complete all sections of the form, as this information will help Uber assess your request.

Locate the Form

The first step is to find the Reactivation Request Form. You can locate this form on the Uber website. Usually, it’s under the driver support or help section.

Log In 

Before accessing the form, you must log in using your Uber driver account details. This includes your username (often your email address) and password.

Start Filling Out The Form

Once you have logged in and located the form, complete it. The form typically asks for your details, including your name and contact information.

Explain Your Situation 

One of the key parts of the form is explaining your situation. Here, you’ll need to give a detailed account of what led to the deactivation of your account. Ensure to provide all the relevant information and be as accurate as possible.

Request Reactivation

Towards the end of the form, you’ll see a section where you can request the reactivation of your account. In this section, reiterate your desire to continue working as an Uber driver and assure them of your future adherence to Uber’s policies.

Step 3: Wait for Uber to Respond

After you’ve reached out to Uber or filled out the reactivation form, the next step is to wait for their response. They may need to review your account or ask for more information before deciding. 

Patience is key here – remember, the aim is to resolve the situation, which might take some time.

If Uber does ask for more information, you should provide it as promptly and accurately as possible. This will help speed up the review process and could result in a quicker resolution.

Addressing the Issue

Successfully unblocking your Uber driver account involves addressing the issue that led to the deactivation. It’s all about demonstrating your commitment to following Uber’s rules and maintaining their service standards.

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Step 4: Correcting Your Actions

The first thing to do is identify and address why your account was blocked. Your account might be deactivated due to a violation of Uber’s guidelines, such as excessive cancellations, breaching the Code of Conduct, or any other reason specified by Uber.

If this is the case, you must take corrective action. For instance, if your account was deactivated due to a high cancellation rate, commit to accepting and completing as many rides as possible in the future.

Correcting the behaviors that led to the deactivation shows Uber that you’re serious about following their guidelines and delivering high-quality service.

Step 5: Send an Email to Uber

After addressing the issues that led to the deactivation, the next step is to email Uber. Email with the subject line “My account is suspended.”

In this email, explain the steps you’ve taken to correct the issues that led to your account’s deactivation. Make sure to express your commitment to adhering to Uber’s guidelines in the future.

The tone and content of this email are vital. Be polite, professional, and demonstrate your willingness to follow Uber’s rules.

Step 6: Watch Tutorial Videos

Finally, consider watching tutorial videos on YouTube. These videos often provide valuable insights and tips on how to navigate Uber’s deactivation and reactivation processes.

Various experienced drivers share their experiences and offer advice on unblocking an Uber driver account. They may share the common pitfalls to avoid, tips on communicating with Uber, and steps that have worked for them.

By utilizing these resources, you can better understand the reactivation process and increase your chances of getting your account unblocked.

Follow Up and Future Precautions

Taking a proactive stance toward unblocking your Uber driver account is crucial. It involves following up, understanding Uber’s policies, maintaining high service quality, and, if necessary, seeking legal assistance.

Step 7: Check in with Uber

If you don’t hear back from Uber within a reasonable time frame after your initial communication, take the initiative to follow up. You can call, tweet, or use the messaging feature in the driver app to inquire about your account status.

Step 8: Get Help in Person

Sometimes, you might need to further your efforts by seeking in-person help. Uber’s Greenlight Hubs and Driver Support Centers are places where you can talk to an Uber representative directly about your account issues.

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Step 9: Know Uber’s Rules

Understanding Uber’s rules is critical to maintaining your Uber driver account. Review Uber’s Code of Conduct, service terms, and other policies. Doing this will give you a comprehensive understanding of what is expected of you as a driver.

Step 10: Be a Good Uber Driver

Once your account is unblocked, it’s essential to ensure that it stays that way. Strive to provide excellent service to your passengers and adhere strictly to Uber’s rules. Address any issues or feedback swiftly and professionally.

Step 11: Stay Up-to-Date

Keep an eye on any changes or updates from Uber. Regularly check your email, the driver app, and Uber’s website for any new information or changes in policy. Staying updated will help you adapt promptly and maintain your account status.

Step 12: Get Legal Help (if needed)

In extreme cases, where all else fails, and your account remains blocked, you might need legal help. Consult a lawyer familiar with ridesharing or employment law to understand your options.


In conclusion, if your Uber driver account is blocked or deactivated, there are several steps you can take to unblock it. Start by contacting Uber support through various channels, such as the driver support line or in-app messaging. 

Complete the reactivation request form on the Uber website and address any specific reasons for deactivation. Consider emailing Uber or seeking in-person support at a local Uber Greenlight Hub if needed. Stay informed, comply with Uber’s policies, and seek legal advice if necessary. 

Following these steps can increase your chances of unblocking your Uber driver account and getting back on the road.

Frequently Asked Questions

How can I unblock my Uber driver account?

To unblock your Uber driver account, you can contact Uber support through the driver support line, Twitter, or in-app messaging. You can also complete the reactivation request form on the Uber website and address any specific reasons for deactivation.

How long does it take for Uber to unblock a driver account?

The time it takes for Uber to unblock a driver’s account can vary. After contacting Uber support or submitting the reactivation request, you may need to wait for a response. Uber may require additional information or review your account before reactivating it.

What if my account was blocked for a specific reason?

If your account was blocked for a specific reason, such as cancellation abuse or violating the Code of Conduct, you may need to address the issue before unblocking it. Take appropriate actions to rectify the situation and demonstrate improved behavior to Uber.

Can I email Uber to request account unblocking?

You can email Uber at [email protected] with the subject line “My account is suspended” to request that your driver account be unblocked. Provide a clear explanation of your situation and be polite in your communication.

What should I do if I’ve followed all the steps and my account remains blocked?

If you have followed all the steps and your Uber driver account remains blocked, you may need in-person support at a local Uber Greenlight Hub or Driver Support Center. They can provide personalized assistance and review your situation further.

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