How does the Turo lockbox work? Step-by-step Guide

How does the Turo lockbox work? Step-by-step Guide
Author: Nzoputa Erik
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Ever heard of a Turo lockbox? 

As a Turo host, you might be seeking ways to streamline your renters’ check-in and checkout processes.

That’s where the Turo lockbox comes in handy!

This nifty little box is a contactless solution that securely stores your car keys and makes your hosting experience hassle-free.

In this article, we’ll explore how Turo lockboxes work and how to set them up. So say goodbye to the stress of coordinating key handoffs and embrace the convenience of the Turo lockbox!

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Key Takeaways

  • The Turo lockbox is a contactless check-in and checkout system for Turo hosts, securely storing car keys in a small box attached to the car window.
  • Setting up a Turo lockbox involves attaching it to the car window, placing the keys inside, and setting a secure code that the host communicates to the renter.
  • Renters can access the keys using the provided lockbox code, and they should return the keys and lockbox after the rental period.
  • Following the steps will create a seamless and convenient car rental experience for hosts and renters.

What is The Turo Lockbox

As a Turo host, managing the key exchange process can sometimes be a bit of a headache. This is where the Turo lockbox comes in as a game-changer. The lock box is a small, sturdy box designed to attach securely to the car window.

It might be small, but it packs a punch when it comes to convenience and ease of use for hosts and renters.

The Purpose of the Lockbox

The primary purpose of the Turo lockbox is to store the car keys safely during the rental period. This eliminates the need for a face-to-face key handoff, making the rental process smoother and more efficient.

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Here’s a brief overview of how the lockbox system works:

The host prepares the lockbox.

Before the rental period begins, the host places the car keys inside the lockbox and secures it to the car window. Ensuring the lockbox is correctly attached is essential to avoid any issues during the rental process.

Sharing the Lockbox Code

Once the keys are safely stored in the lockbox, the host provides the renter with the lockbox code. This code is essential for the renter to access the keys and start the rental period.

Renter Accesses the Keys

With the lockbox code, the renter can unlock the box, retrieve the keys, and enjoy their rental experience. The lockbox remains attached to the car window during the rental period, ensuring it’s always easily accessible for the renter.

Ending the rental

When the rental period ends, the renter returns the keys to the lockbox and secures it again. This allows the host to retrieve the keys and prepare for the next rental without hassle.

How to Set Up a Turo Lockbox

Setting up a Turo lockbox is a breeze.

Attaching the Lockbox to the Car Window

The first step is to attach it securely to your car window. To do this, follow these simple steps:

  • Open the lockbox by entering the preset code, typically 0000 or 1234. Press the release button on the side of the lockbox to open it.
  • Ensure the car window is clean and free from debris or dirt. This will help the lockbox adhere properly to the glass.
  • Extend the metal arm from the back of the lockbox.
  • Lower the car window slightly and hook the metal arm over the window’s top edge.
  • Carefully roll the car keys inside and secure the lock box in place. Ensure the lockbox is tightly pressed against the glass, with no gaps or loose attachments.

Placing the Car Keys Inside the Lockbox

Once the lockbox is securely attached to the car window, it’s time to place the car keys inside. Here’s how:

  • Open the lockbox using the preset or your chosen code if you’ve already set it.
  • Place the car keys in the lockbox. If your car has a non-bladed key, it’s recommended to use a radio frequency signal-blocking pouch to protect it from potential security threats.
  • Close the lockbox securely by pressing the door shut until it clicks into place. Ensure the lockbox door is properly closed to prevent any issues during the rental process.
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Setting the Lockbox Code

The final step in setting up your Turo lockbox is to set a unique lockbox code. This code will be shared with the renter to grant them access to the keys. To set your lockbox code, follow these instructions:

  • Open the lockbox using the preset or current code if you’ve already changed it.
  • On the inside of the lockbox door, you’ll find a small reset button. Press and hold this button until you hear a click. This will put the lockbox into reset mode.
  • While holding the reset button, enter your desired 4-digit code using the numbered buttons on the front of the lockbox.
  • Release the reset button, and your new code should now be set. Test the new code by closing the lockbox door and attempting to open it with the new code. If the lockbox opens, your code has been successfully set.

Using the Turo Lockbox for Renters

Communicating the Lockbox Code to the Renter

As a Turo host, it’s crucial to communicate the lockbox code to your renter promptly and securely. This ensures a seamless check-in experience for both parties. To share the lockbox code with your renter, follow these steps:

  • Wait for the booking to be confirmed by the renter.
  • Send the renter a message through the Turo app or website, providing them with the lockbox code and any relevant instructions for accessing the vehicle.
  • Sharing the lockbox code a few hours before the rental starts is a good idea. This way, the renter has the necessary information without compromising the security of your vehicle.

Renters Accessing the Keys and Starting the Rental

Once the renter has the lockbox code, they can easily access the car keys and start their rental. Here’s how renters can use the Turo lockbox:

  • Locate the lockbox attached to the car window. Ensure the lockbox is securely attached and the car is parked in the designated spot.
  • Enter the lockbox code provided by the host using the numbered buttons on the front of the lockbox.
  • Press the release button on the side of the lockbox to open the door.
  • Retrieve the car keys from the lockbox and close the door securely.
  • Before starting the rental, perform a visual inspection of the car, documenting any existing damage or issues.
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Returning the Keys and Lockbox After the Rental

At the end of the rental period, renters should return the car keys and secure the lockbox properly. Follow these steps to ensure a smooth and hassle-free return process:

  • Park the car in the designated return spot, as communicated by the host.
  • Enter the lockbox code to open the lockbox door.
  • Place the car keys back in the lockbox. If the car uses a non-bladed key, place it in the radio frequency signal-blocking pouch before putting it inside the lockbox.
  • Close the lockbox door securely, ensuring that it clicks into place.
  • Perform a final visual inspection of the car, documenting any new damage or issues that may have occurred during the rental.
  • Notify the host of the car’s return and provide any necessary documentation or photos through the Turo app or website.


In conclusion, the Turo lockbox is a valuable tool for hosts and renters, offering a contactless and convenient check-in and checkout system.

In addition, the lockbox simplifies the rental process by securely storing car keys and providing an easy-to-use code-based access system, ensuring a seamless experience for all parties involved. 

By following the tips and best practices outlined in this article, you can maximize the effectiveness of your Turo lockbox and create a positive rental experience for you and your renters.

Frequently Asked Questions

Where can I purchase a Turo lockbox?

You can purchase a Turo lockbox from various online retailers or Turo’s website. Choosing a high-quality lockbox for car rentals is essential to ensure the best security and durability.

Is the Turo lockbox required for all Turo hosts?

While the Turo lockbox is not mandatory, it is highly recommended for hosts who want to offer a contactless and convenient rental experience.

In addition, the lockbox provides added security and streamlines hosts and renters’ check-in and checkout processes.

Can I use my own lockbox instead of a Turo-branded one?

Yes, you can use your own lock box as long as it meets Turo’s guidelines for secure key storage. Be sure to choose a lock box that is sturdy, reliable, and designed for use with car rentals.

What should I do if my lockbox is damaged or compromised?

If you notice any damage or signs of tampering with your lockbox, address the issue immediately. Replace or repair the lockbox as needed, and update the code to ensure ongoing security.

How do I reset the code on my Turo lockbox?

The process for resetting the code on your Turo lockbox may vary depending on the lockbox model. Refer to the lockbox’s user manual for specific instructions on changing the code. Remember to communicate the new code to your renters as needed.

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