How Does Turo Pickup Work? Explained!

How Does Turo Pickup Work? Explained!
Author: Nzoputa Erik
Last update:

So, you’re all set to rent a car through Turo, but how does the pickup process work? 

Whether you’re a renter or a car owner, understanding the ins and outs of Turo pickup is essential for a smooth and hassle-free rental experience.

In this article, we’ll break down everything you need to know about Turo pickup, from renter pickup to owner-delivered and airport options. So get ready to navigate the Turo pickup process like a pro!

Advertising links are marked with *. We receive a small commission on sales, nothing changes for you.

Key Takeaways

  • Turo offers three main pickup options: renter, owner-delivered, and airport.
  • Renter pickup involves communication between the renter and owner, setting a pickup location, inspecting the car, and key handover.
  • Owner-delivered pickup requires car owners to set delivery preferences, communicate with renters, and manage delivery fees and distance limitations.
  • Clear communication, familiarizing yourself with Turo’s policies, inspecting the car, and documenting its condition is essential for a smooth pickup experience.
  • Following these guidelines and tips can help ensure a hassle-free Turo experience for renters and car owners.

Types of Turo Pickup Options

When it comes to Turo, there are various pickup options available to cater to your needs. In this section, we’ll dive into the three main types: renter pickup, owner-delivered pickup, and airport pickup.

Understanding these options will help you choose the most suitable and convenient for your rental experience.

MUST READ:  How to Cancel a Turo Trip? We'll Explain it!

Renter Pickup

Renter pickup is the most common and straightforward Turo pickup option. In this scenario, the renter goes to the car owner’s location to pick up the vehicle. Here’s what you need to know:

Communication is key: 

Coordinate with the car owner to confirm the pickup location and time.

Be punctual: 

Arrive on time to avoid inconveniencing the car owner and to ensure a smooth start to your rental experience.

Bring your driver’s license: 

The car owner must verify your identity before handing over the keys.

Inspect the car: 

Before you drive off, take a few minutes to inspect the car for any existing damages or issues. Document these and share them with the car owner to avoid future disputes.

Owner-Delivered Pickup

For added convenience, some car owners offer owner-delivered pickup. This implies that the car owner will deliver the vehicle to a location that the renter has specified. Here’s what you need to keep in mind:

Additional fees: 

Owner-delivered pickup often comes with an extra fee to cover the owner’s time and transportation costs. Make sure to check the listing details for any associated costs.

Set a clear location. 

Coordinate with the car owner to choose a specific location for the delivery, such as your home or a nearby landmark.

Be available: 

Ensure you arrive at the agreed-upon location and time to receive the car. If you’re running late, communicate with the car owner to keep them informed.

Inspect the car: 

As with renter pickup, inspecting the car and documenting any existing issues before driving off is essential.

Airport Pickup

If you’re flying into a new city, Turo’s airport pickup option can be a real game-changer. With this option, car owners deliver the vehicle directly to the airport, making it easy for you to hit the road upon arrival. Keep these tips in mind:

Share flight details: 

Provide the car owner with your flight information, including the airline, flight number, and arrival time. This helps the owner plan the delivery accordingly.


If your flight gets delayed, inform the car owner as soon as possible to avoid inconveniences.

Choose a meeting point. 

Coordinate with the car owner to select a specific meeting point at the airport, such as a designated parking area or passenger pickup zone.

Verify the driver: 

Like the other pickup options, the car owner must verify your driver’s license before handing over the keys.

MUST READ:  How to Get Turo Promo Code: Unlocking Discounts!

Inspect the car: 

Finally, inspect the vehicle and document any pre-existing damages or issues.

How Renter Pickup Works

When using Turo, renter pickup is the most commonly chosen option, allowing flexibility and simplicity. However, to make the most of your renter pickup experience, it’s essential to understand the process and follow some practical steps. In this section, we’ll outline how renter pickup works.

Location and timing of pickup

The renter is responsible for picking up the car at the owner’s specified location. Here’s how to ensure a seamless pickup experience:

Confirm the location: 

Double-check the car owner’s address or the designated pickup location provided in the listing.

Plan your route: 

Familiarize yourself with the route to the pickup location and account for any potential traffic or delays.

Arrive on time: 

Being punctual is essential. Notify the car owner if you anticipate any delays so they can plan accordingly.

Inspecting the car and documenting its condition

Before driving off with your Turo rental, it’s essential to inspect the car thoroughly and document its condition. This helps protect both the renter and the owner in disputes over damages. Follow these steps:

Exterior inspection: 

Walk around the car and look for dents, scratches, or other damages. Take photos of any issues you find.

Interior inspection: 

Check the car’s interior for stains, tears, or other damages. Document these with photos as well.

Functional inspection: 

Test the car’s lights, signals, and other essential functions to ensure everything is in working order.

Share your findings: 

Share your photos and findings with the car owner through the Turo platform if you discover any damages or issues.

Key handover process

The final step in the renter pickup process is the key handover. Here’s how to ensure a smooth handover:

Present your driver’s license: 

The car owner must verify your identity before giving you the keys.

Review the car’s features: 

Ask the car owner to explain any unique features or controls you may be unfamiliar with, such as how to start the car or operate the infotainment system.

Discuss fuel and mileage: 

Confirm the car’s fuel level and any mileage restrictions or fees outlined in the listing.

Take the keys: 

Once you’ve completed the inspection and addressed any concerns, the car owner will hand over the keys, and you’re ready to hit the road!

MUST READ:  How Does Turo App Unlock Work? Step by Step

How Owner-Delivered Pickup Works

Owner-delivered pickup is a convenient alternative to renter pick up, particularly for renters who don’t have the time or means to reach the car owner’s location. This section will discuss how owner-delivered pickup works.

Setting up delivery preferences by car owners

Car owners who offer owner-delivered pickup must set up their delivery preferences on the Turo platform. Here’s what they need to consider:

Delivery locations: 

Specify where the car can be delivered, such as airports, hotels, or public transit stations.

Distance limitations: 

Determine the maximum delivery distance from the car’s home location.


Set the availability schedule for delivering the car, considering factors like work hours or personal commitments.

Delivery fees and distance limitations

Owner-delivered pickup often comes with additional fees and distance limitations. Here’s what renters and car owners need to know:

Delivery fees: 

Car owners may charge a fee for delivering the car, which should be stated in the listing. Renters should be aware of these fees before booking.

Distance limitations: 

Some car owners may impose a maximum delivery distance, which should also be specified in the listing. Renters should ensure the delivery location falls within these limits.

Additional fees for extended distances: 

The car owner may charge an additional fee if a renter requests delivery beyond the specified distance limit. This should be discussed and agreed upon before booking.

Key handover and car inspection process

The key handover and car inspection process for owner-delivered pickup is similar to renter pickup. Here’s what to do:

Verify the renter’s identity: 

The car owner should check the renter’s driver’s license before handing over the keys.

Inspect the car together: 

Both parties should inspect the car’s exterior, interior, and functionality, documenting any damages or issues with photos.

Discuss car features and restrictions: 

The car owner should explain any unique features or controls and confirm the car’s fuel level and mileage restrictions.

Complete the handover: 

Once the inspection is complete and any concerns are addressed, the car owner will hand over the keys to the renter, who can begin their Turo rental experience.


Whether you’re a renter looking for a convenient way to get around or a car owner seeking to maximize your rental income, Turo offers a flexible and user-friendly platform. Follow the guidelines and tips in this article, and you’ll be well on your way to a successful Turo pickup and a fantastic rental experience.

Frequently Asked Questions

What are the different Turo pickup options?

There are three main Turo pickup options: renter pickup, owner-delivered pickup, and airport pickup. 

Are there any tips for a smooth Turo pickup experience?

Some tips for a smooth Turo pickup experience include maintaining clear communication between the renter and owner, familiarizing yourself with Turo’s policies and requirements, thoroughly inspecting the car upon pickup, and taking photos to document the car’s condition.

What should I do if I encounter issues during the pickup process?

If you encounter any issues during the pickup process, promptly contact the car owner to resolve the problem. If neither party can resolve the issue, contact Turo’s customer support for assistance.

How useful was this post?

Click on a star to rate it!

Average rating 0 / 5. Vote count: 0

No votes so far! Be the first to rate this post.

Advertising links are marked with *. We receive a small commission on sales, nothing changes for you.

Leave a Comment