What Happens if Your Car Gets Stolen on Turo? Here Comes the Answer!

What Happens if Your Car Gets Stolen on Turo? Here Comes the Answer!
Author: Nzoputa Erik
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You’ve listed your beloved car on Turo, excited about making extra cash. But then, the unthinkable happens—your car gets stolen! Now what?

Before you hit the panic button, take a deep breath. 

In this article, we’ll guide you through the steps to take if your car gets stolen while being rented out on Turo. We’ll also discuss the protection plans available to hosts and the responsibilities of renters in such situations.

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Key Takeaways

  • Turo’s $1 million liability policy covers theft and damage during the rental period, but hosts can opt out of the protection.
  • Promptly reporting a stolen car to Turo and local authorities is crucial for a smooth resolution.
  • Hosts should provide all necessary documentation, including a police report, to expedite reimbursement.
  • Depending on the circumstances, the reimbursement process for a stolen car on Turo can take a few weeks to complete.
  • If a stolen car is recovered, the host can collect it from the police station impound, and Turo may reimburse impound fees.

Turo’s Insurance Coverage

When renting your car on Turo, you must know you’re protected if something goes wrong. 

Turo provides a comprehensive insurance policy to ensure that you, as the car owner, have peace of mind while renting your vehicle.

The $1 million liability policy covers bodily injury and property damage claims that may arise during the rental period.

So, if an accident occurs while your car is rented out, you can feel confident knowing that Turo’s insurance will have your back.

Coverage of damage and theft

Apart from liability protection, Turo’s insurance also covers your car against physical damage and theft.

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The insurance will cover the associated costs if your vehicle is stolen, vandalized, or involved in an accident while renting it out on Turo. However, you must be aware of any deductible that may apply to your specific coverage plan.

The deductible is the amount you’ll be responsible for paying before the insurance kicks in to cover the rest of the costs.

Opting out of protection

While Turo’s insurance coverage offers great peace of mind for car owners, some hosts may prefer to opt out of Turo’s protection plans and rely on their auto insurance instead. 

In this case, it’s crucial to understand that your auto insurance may not provide the same level of coverage as Turo’s insurance policy.

So before opting out, thoroughly review your insurance policy and check with your insurance provider to ensure you have the necessary coverage while renting your car out on Turo.

If you opt out of Turo’s protection plans, you must provide proof of insurance that meets Turo’s minimum requirements. Remember that this decision may impact your earnings, as some guests prefer to rent cars with Turo’s insurance coverage.

Reporting a Stolen Car on Turo

Experiencing a car theft can be distressing, but knowing the right steps can help alleviate some of the stress. If your car has been stolen while renting it out on Turo, it’s crucial to act quickly and follow the proper procedures to ensure a smooth resolution.

Here’s the process for reporting a stolen car on Turo:

Contact the renter: 

Reach out to the guest who rented your car and try to confirm the vehicle’s location. There may be a misunderstanding or a simple mistake that can be easily resolved.

File a police report: 

If you cannot locate your car, you must immediately report the theft to the local authorities. Provide the police with as much information as possible, including your car’s make, model, license plate number, and vehicle identification number (VIN).

Notify Turo: 

Once you’ve filed a police report, contact Turo’s Customer Support team to inform them about the situation. They will guide you through the next steps and assist you.

Gather the necessary documentation: 

Ensure you have all required documentation, such as the police report, rental agreement, and any relevant communication with the renter.

Work with Turo and the authorities: 

Cooperate with Turo’s investigation and the police to help recover your vehicle and resolve the issue.

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Documentation required

When reporting a stolen car on Turo, gathering the necessary documentation to support your claim is essential. This includes:

Police report: 

A copy of the police report you filed for the stolen car contains crucial information about the theft.

Rental agreement: 

The Turo rental agreement for the specific trip during which your car was stolen outlines the terms and conditions of the rental.

Communication with the renter: 

Any relevant messages, emails, or texts between you and the renter related to the theft or the rental.

Photos or videos: 

If available, any photos or videos that may provide evidence or context for the situation.

Personal identification: 

A copy of your driver’s license or other government-issued identification to verify your identity as the car owner.

Reimbursement and Recovery Process

How long does it take to get reimbursed?

If your car is stolen while renting on Turo, it’s natural to be concerned about the reimbursement process. 

The timeline for reimbursement can vary depending on factors such as the case’s complexity, the completeness of your documentation, and the level of cooperation between you, Turo, and the authorities.

Initial investigation: 

Turo will investigate upon receiving your theft report, which can take several days to complete. Therefore, providing all the necessary documentation and communicating promptly with Turo’s team is essential.

Insurance claim processing: 

Once the investigation is complete and Turo confirms the validity of your claim, the insurance claim processing begins. This can take a few weeks, depending on the specifics of your case.


After the insurance claim is approved, Turo will process your reimbursement. This can take a few weeks, depending on the payment method and other factors.

The maximum amount of coverage

Turo offers various protection plans for hosts, each with different levels of coverage. For example, the maximum amount of coverage for a stolen car depends on the plan you have chosen:

Basic plan: 

The basic plan covers up to the actual cash value of your car, with a maximum limit of $125,000. It has a deductible of 15% of the vehicle’s value or a minimum of $3,000.

Standard plan: 

With the Standard plan, your car is covered up to its actual cash value, up to a maximum of $125,000. In addition, this plan has a lower deductible of 10% of the vehicle’s value or a minimum of $1,500.

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Premium plan: 

The Premium plan also covers your car up to its actual cash value, with a maximum limit of $125,000. In addition, this plan has the lowest deductible of $500, making it the most comprehensive option.

Steps to collect the car at the police station impound

If the authorities locate and recover your stolen car, you may need to collect it from the police station impound. Here are the steps to follow:

Contact the impound lot: 

Contact the impound lot where your vehicle is being held to verify the location and confirm any fees or requirements for releasing your car.

Gather the required documents: 

Bring your driver’s license, proof of ownership, and other required documents (such as the police report or insurance information) to the impound lot.

Pay any applicable fees: 

Impound lots typically charge daily storage fees, which can accumulate quickly. Be prepared to pay these fees before your car can be released.

Inspect your vehicle: 

Inspect your car for any damage or missing items before leaving the impound lot. Document any issues and report them to Turo and your insurance provider.

Follow up with Turo: 

Update Turo on the status of your recovered vehicle and provide any necessary documentation, such as proof of impound fees or damage reports.


To sum it up, if your car gets stolen while being rented on Turo, it’s essential to understand the steps to follow and the coverage available. 

As a Turo host, your car’s safety is vital for a successful rental experience. By taking the time to learn about Turo’s insurance coverage and the process of reporting a stolen car, you can protect your investment and provide a secure service to your renters. 

Remember, being proactive and vigilant with car safety practices will keep your vehicle secure and contribute to a positive experience for you and your renters.

Frequently Asked Questions

How is Turo’s insurance coverage calculated?

Turo’s insurance includes a $1 million liability policy covering damage and theft during the rental period. Hosts can choose the level of protection they prefer, but remember that opting out of the protection can leave your car vulnerable.

What is the process for reporting a stolen car on Turo?

To report a stolen car on Turo, you should contact the renter to ensure they didn’t mistakenly extend the rental period. If the car is indeed stolen, report the theft to Turo and your local authorities immediately.

Can I collect my car at the police station impound if it is found?

Yes, if your stolen car is recovered and stored at the police station impound, you can collect it. Be sure to bring proper identification and documentation to prove vehicle ownership. Remember that you may have to pay impound fees to release your car, but you can typically request reimbursement from Turo for these expenses.

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